FAQ

Frequently Asked Questions

Below you will find the answers to questions frequently asked by our customers. Are you looking for a question about Shipping? You will find all the answers about this on the specialized page.

If you still don't see your question listed, you can always email or call us. We are happy to help you!

Account

How can I create an account for YelloWWeb.nl?

Are you an e-tailer, retailer or large user and do you want a YelloWWeb.nl account? Then contact us via our contact form. We will contact you to request additional information. You can also provide this information during the application via the contact form.

What additional information is required to create an account?

The complete address details, telephone numbers, company registration, VAT number, contact persons and e-mail addresses.

Can I also create an account as a small business?

Do you as a company only want to order a single or a few items? Order via OrangeShop.eu. You will then receive a VAT invoice for your administration. For questions, please contact us during office hours via +31(0)162-384422 or by mail welcome@orangeplanet.nl.

Prices

Do the prices shown include transport costs?

No, the prices shown do not include transport costs from our warehouse in Dongen.

Are the prices shown the standard wholesale prices?

Yes, currently they are. We are working hard to show only customer specific prices in the future.

Products

How often is the range and stock updated?

The stocks and assortment are updated and updated every 2 hours, so that it can be called almost "real-time".

Where can I find the logistic data of an item?

You can find these on the product page under the image(s) under the heading Technical specifications.

How do I access all product content?

All our customers have exclusive access to all HR product content, such as images and videos.

Orders

What time should I order for a "same day shipment"?

All orders placed on working days before 2 p.m. can be shipped the same working day if in stock.

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